On 17 February 2020, the FCA removed Triton’s permission to conduct regulated business in the UK, this includes arranging insurance contracts. This action by the FCA may be subject to challenge by Triton.
All customers who have purchased an insurance policy through Triton should check the validity of their policy with the insurer ultimately responsible for paying out in the event of a claim. Details of who this will be can be found on your policy schedule which summarises your insurance policy.
If you find that you do not have a valid insurance policy, you should consider obtaining an alternative insurance policy if you are able to do so.
If you have paid premiums but do not have a valid insurance policy in place, you should first complain to Triton directly. Triton must respond to complaints in writing within 8 weeks telling you whether your complaint has been successful or why they need more time to look into it. If you are not happy with the firm’s response, or if you cannot make contact with Triton, you can ask the Financial Ombudsman Service to consider your complaint.
If your insurance policy is valid then you should liaise directly with your insurer in the event you need to make a claim or to pay any future premiums.